by Admin July 8, 2013 02:47

 

 A new cloud-based technology platform will change the way companies manage their sales, marketing and support channels. 

VConligo’s technology platform will decrease costs, increase visibility, provide customer feedback and provide a better overall customer experience. 

Using the right 3rd party vendors (BPO) to perform business functions can be very rewarding and can also be very challenging and costly. Working as a vendor for more than 25 years and providing services to vendors for more than 12 years, Virido has experienced many of the same challenges. In 2010, Virido created a technology company, “VConligo” which developed, tested and successfully deployed a solution designed from the end users perspective. VConligo takes away many operational challenges and creates a more cost effective and efficient outsourcing channel while giving the client more control and visibility to the services they are paying for.

VConligo is a flexible cloud based multi-channel sales and support CRM, Training, Process and Reporting application that increases efficiency, consistency and visibility while decreasing costs. Learn how to have access to this technology without any additional costs. Call Gary today at 480-419-9063 for a demonstration of VConligo.

VConligo provides:

  • A single customizable cloud based technology platform for multiple BPO’s and sales and support channels.
  • Customer history and data that improves targeting for future campaigns.
  • Access to a single sourced application that provides training curriculum scripting, product information, sales process, sales verification, order entry stats and reporting (Interactive and static).
  • And more

Benefits:

  • Easy access to reports, customer history, scripting, wave files and more
  • Client controls everything
  • Dedicated IT team – can reduce or eliminate the need for IT support at the BPO site
  • 100% recording files
  • All BPO’s are on the same technology platform
  • No more multiple charges for changes to process, scripting or reporting
  • Changes are all happening at the same time for all BPO’s on the platform
  • Ability to view agent stats and rankings in real time
  • Ability to make changes on the fly as employer and client’s needs change
  • Ability to micro manage campaigns, BPO’s and more
  • Allows for proactive rather than reactive management
  • Faster complaint resolution
  • Decreased customer complaints
  • Ability to capture customer and agent feedback
  • Customer Escalation Process
  • And more

If you have these challenges then VConligo is worth checking out:

  • Do you work with internal or external call centers?
  • Do you work with multiple call centers or outsource partners?
  • Do you have to consolidate your BPO reports to get your overall totals?
  • Would like access to more data and reporting options faster?
  • Require more visibility at the agent, BPO or supervisor level?
  • Need to understand more about information being captured?
  • Need to analyze campaigns more in depth and understand trending?
  • Find that your personnel resources are spending time in meetings reviewing the same information multiple times?
  • Find it hard to ensure that all BPO’s have all of the updated information on a timely basis?
  • Have improperly trained agents on your campaigns?
  • Unable access wave files and data as needed, or have to wait for the BPO to provide?
  • Like to see more pipeline information?
  • And more

Want to learn how to have access to this technology at no extra cost? Call Gary Finney at 480-419-9063 for a demonstration of VConligo today

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by Admin June 27, 2013 02:54

Using the right 3rd party vendors (BPO) to perform functions of your business can be very rewarding and can also be very challenging and costly. Working as a vendor for more than 25 years and providing services to vendors for more than 12 years, Virido has experienced many of the same challenges. In 2010, Virido created a technology company, “VConligo” which developed, tested and successfully deployed a solution designed from the end users perspective. VConligo takes away many of your operational challenges and creates a more cost effective and efficient outsourcing channel while giving the client more control and visibility to the services they are paying for.

VConligo is a flexible cloud based multi-channel sales and support CRM, Training, Process and Reporting application that increases efficiency, consistency and visibility while decreasing costs. Learn how to have access to this technology without any additional costs. Call Gary today at 480-419-9063 for a demonstration of VConligo.

VConligo provides:

• A single customizable cloud based technology platform for multiple BPO’s and sales and support channels.

Customer history and data that improves targeting for future campaigns.
Access to a single sourced application that provides training curriculum, scripting, product information, sales process, sales verification, order entry stats and reporting (Interactive and static).
And more

Benefits

  •  Easy access to reports, customer history, scripting, wave files and more
  •     Client controls everything
  •     Dedicated IT team – can reduce or eliminate the need for IT support at the BPO site
  •     100% recording files
  •     All BPO’s are on the same technology platform
  •     No more multiple charges for changes to process, scripting or reporting
  •     Changes are all happening at the same time for all BPO’s on the platform
  •     Ability to view agent stats and rankings in real time
  •     Ability to make changes on the fly as employer and client’s needs change
  •     Ability to micro manage campaigns, BPO’s and more
  •     Allows for proactive rather than reactive management
  •     Faster complaint resolution
  •     Decreased customer complaints
  •     Ability to capture customer and agent feedback
  •     Customer Escalation Process
  •     And more

If you have these challenges then VConligo is worth checking out:

  •     Do you work with internal or external call centers?
  •     Do you work with multiple call centers or outsource partners?
  •     Do you have to consolidate your BPO reports to get your overall totals?
  •     Would like access to more data and reporting options faster?
  •     Require more visibility at the agent, BPO or supervisor level?
  •     Need to understand more about information being captured?
  •     Need to analyze campaigns more in depth and understand trending?
  •     Find that your personnel resources are spending time in meetings reviewing the same information multiple times?
  •     Find it hard to ensure that all BPO’s have all of the updated information on a timely basis?
  •     Have improperly trained agents on your campaigns?
  •     Unable access wave files and data as needed, or have to wait for the BPO to provide?
  •     Like to see more pipeline information?
  •     And more

Want to learn how you can have access to this technology at no extra cost? Call Gary Finney at 480-419-9063 for a demonstration of VConligo today.

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by Admin June 25, 2013 02:56

Virido has recently spun off their technology group as VConligo Inc.. VConligo has been in development and testing for 3 plus years and provides technology allowing companies to take control, increase efficiencies and increase their visibility into the management of their sales and support functions. VConligo is a platform that has been designed to synergize cross-channel processes. The technology is designed to pay for itself and change the way that companies who outsource do business. Our press release and website will be published later this week. For more information call Gary Finney at 480-419-9063.

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by Admin June 6, 2011 03:01

Virido is hiring 3 full time positions.  We are looking for people with Call Center experienced.  Call Center Directors, Trainers and Vendor Managers are preferred. Minimal travel required. Will be responsible for training & performance management of multiple vendors. Strong organizational, verbal & written communication skills a must. Must be creative, able to work independently and have excellent computer skills. Email resume and salary requirements to gfinney@virido.com

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by Admin March 2, 2010 03:03

Are you interested – ATA Arizona Chapter Presents “ Changes in Healthcare and What it Means the Contact Center” Thursday March , 2010 2:30 – 6:00 PM

Join Us for a Panel Discussion with Leading Healthcare Experts!
Changes in Healthcare and What it Means to the Contact Center

How will the changing landscape of health care impact businesses
and insurance benefits?

What business opportunities does all this change create for contact centers?

What is the role of the contact center in health care?

As a leader, what best practices in health care do you need to know about?

Don’t miss these critical presentations and the informative and interactive Q&A session.

Panelist Team:

Linda Cooper, Aetna – Sr. State Government Relations Specialist

Lynne Jacoby, Formally of UnitedHealth Group and PacifiCare Health Systems – Current VP of Healthcare Solutions, Synergy Solutions, Inc

Tom Gibson, CBIZ, Inc – Employee Benefits Consultant

Guest Speaker:

Interactive fun session with a LIFE COACH engaging you in clarifying your passion and how to find a better balance for a healthier lifestyle!
Dr. Marcia Reynolds, CSP
Life & Leadership Coach, Author of “Outsmart Your Brain”

Sign up today at;
http://www.ataconnect.org/public/chapters/arizona/events.php

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by Admin February 27, 2009 03:06

Effective Recruiting and Management of Work at Home Agents Come to the ATA March event Thursday March 19th at the NEW Intercontinental Montelucia Resourt. Our panel will consist of Bob Schmid Director of Operations at Nurse Wise, Kelly Mcquiston Manager at Kelly Services and Tim Whipple Vice President of Agent Services at Live Ops Inc. Come find out how to recruit, screen and train work at home agents. Understand the technology, security and compliance processes. A special Guest Speaker during our networking session to be announced soon. You can sign up at http://www.ataconnect.org/public/chapters/arizona . Registration starts at 2:00 pm and the event lasts until 6 pm. A GREAT PLACE TO SOCIALIZE AND NETWORK WITH HIGH LEVEL DECISION MAKERS IN YOUR INDUSTRY. Feel free to give me a call at 480-419-9063.

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by Admin February 23, 2009 03:07

I am looking for your feedback on the webinar services you are using. I have found a new video conference service that is not only easy to use but so simplistic that your outside or inside sales team should double if not triple their sales activity and close more business faster. Make your company and team look like the pros that they are. Take away the embarrassment of dysfunctional hard to get into complex conference webinar services. Conference IQ is the latest conference webinar service that does far more than the top 3 services. Stop toying with the Chevy and start driving the Mercedes. See for yourself by clicking on the following link:
http://joomla.conferenceiq.com/idevaffiliate/idevaffiliate.php?id=100_2_1_6

What is even better, the first 500 to sign up will get a free two week test account and a special bonus. You can keep the bonus even if you drop the service before the trial is up!
This bonus is a webinar autoplay system ($1500 value) that automates your presentations just like an auto-responder automates your e-mails.
I was also able to get a 10% for just typing in my last name (Finney) into the Promotion code area of the registration page. To get the bonus and discount, sign up for the free trial through this link:
http://joomla.conferenceiq.com/idevaffiliate/idevaffiliate.php?id=100_2_1_6
After you get your free trail account and collect your “Webinars on Autoplay” bonus, go to their website (www.conferenceiq.com) to learn how this technology can enhance your lead generation and improve your conversions.
Please let me know how this compares to your service.

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by Admin February 2, 2009 03:09

The Arizona Chapter of the American Telemarketing Association has announced their 2009 board members. The board is making it a point to increase the ATA membership and member participation. The Arizona Chapter has been a large influencer for the National Board and has been actively involved in giving back to the community supporting such organizations as the Women’s Foundation to Stop Domestic Violence and the Pediatric Unit of Maricopa County Hospital. WE PROVIDE A GREAT PLACE TO SOCIALIZE AND NETWORK WITH HIGH LEVEL DECISION MAKERS IN YOUR INDUSTRY. If you have any interest in be an Ambassador within your company and or community please contact me at 480-419-9063.

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by Admin November 24, 2008 03:10

Looking for ways to motivate sales and service results? Check out this online solution. It is quick, easy and inexpensive so you can run an incentive contest/SPIF in minutes.

Motivated Incentives specializes in sales compensation and incentive management programs. Our flagship product is an online, ready-made contest application that allows you to implement an incentive program in minutes. Our plug and play tool is easy to use and reduces administrative set up time by 90%. This allows managers to focus their time on what is important…driving results!

Whether you need to motivate sales, service quality, safety or employee morale, Motivated Incentives has a campaign to fit your needs. The online catalog gives you access to hundreds of games and high quality creative themes that cover anything from sports (like Football, Olympic Gold and Kick it Into Gear Soccer); to general themes (like “Idol”, Ultimate Survivor, Beat your Best, Cowboy Up) to Seasonal themes (like Turkey Trot, Blast Off, Build a Snowman and Surf’s Up). In addition you will have access to an ROI calculator, recommended prize tool and tracking worksheets to measure your success.

With the quarter coming to close, now is the perfect time to rev up your team results. So go ahead, close the year strong and kick start 2009!

For more information visit www.MotivatedIncentives.com or call Laurie Alm directly at 817 912 1072.

 

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by Admin October 31, 2008 03:12

Whenever I come across new and innovative services in the call center industry, I like to share them with my clients and colleagues. I have come across a very exciting and original new approach for hiring frontline agents, CSRs, TSRs, Tier I/II, Bi-lingual, Help Desk Agents, licensed insurance agents, etc. It’s called StaffMatic. (www.staffmatic.com)

StaffMatic finds agent candidates in saturated hard to recruit markets by targeting those candidates that are not actively seeking a position or what’s known as the passive job market. Most recruiting efforts focus on the relatively small percentage of the active job seeking market (about 15%) —-StaffMatic focuses on the larger 85% passive job seekers through advance internet data mining techniques, web search optimization, viral marketing and social networks to connect with Gen Y applicants for call center positions.

At its most basic, StaffMatic’s search and data mining capability scours the internet for job applicants, some of whom are actively job searching and some who are passively searching for jobs. By interacting with literally thousands of web sites, social networks, and all types of digital communities, StaffMatic rapidly communicates with hundreds of potential candidates who reside on the web by having some type of digital address or profile.

Once identified, StaffMatic communicates with identified potential candidates using digital channels, e.g. email, text and voice cast messaging to reach candidates quickly and in a manner they prefer.

Candidates respond to this communication, self-identifying that they are interested in the job opportunity we have presented and respond back choosing the communication channel that is most appropriate to them, typically email or text or telephone. Recruiters once again use the efficiency of the internet to perform online interviewing (IVR voice capture) online testing (sales/service skills, aptitude, and culture) and background vetting (criminal background, employment verification and reference check). Speed to hire is greatly accelerated using digital communication. Candidate identification, engagement, screening and vetting time is cut by as much as 50%. Markets previously thought to be saturated or not producing the candidate quality and quantity needed are now able to support the demand for your recruitment needs—only faster and in many cases cheaper than traditional recruitment efforts or using a staffing agency model.

If it makes sense to chat about this in more detail, please give Fred Stevens a call at 480-609-6100.

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